FAQs

MPS simplifies print management, improves security, reduces costs, and frees your team from daily printer issues, allowing them to focus on higher-value work.

By optimizing device placement, eliminating inefficient hardware, reducing waste, and providing visibility into usage, most clients see measurable cost reductions—often up to 30%.

We support responsible recycling for used toner cartridges and consumables to help reduce environmental impact.

Yes. Usage reporting allows you to track print volumes, costs, and trends across departments or locations, helping you control spending and reduce waste.

In many cases, yes. Inclusion depends on your specific agreement. We’ll always make this clear upfront so you know exactly what’s covered.

Absolutely. Our monitoring tools track device health, usage, and supply levels in real time, allowing us to resolve issues proactively and reduce downtime.

Yes. Automated toner replenishment is available through our Managed Print Services. Using monitoring software, we ship toner before you run out—eliminating last-minute ordering.

Service can be requested through our online portal, by phone, or by email—whatever is easiest for your team.

Standard service hours are during regular business hours, Monday through Friday. Extended service options may be available depending on your agreement and location.

To speed up resolution, include the device model and serial number, a description of the issue, error codes (if any), and your location. Photos can also be helpful for remote diagnostics.

Equipment moves can be arranged by contacting our service team in advance. We’ll coordinate logistics, ensure proper disconnection and setup, and confirm your equipment is fully operational at the new location.

Yes. One of our core strengths is local support. Our technicians live and work in the regions they serve, which means faster response times and technicians who understand your environment.

Response times vary by location and service agreement, but most service calls are addressed the same business day or next business day. For mission-critical environments, priority response options are available.

NextGen Automation supports businesses across Western Canada with a strong, regionally based team of certified technicians. Our size and geographic reach allow us to provide fast, reliable service while maintaining a local presence in the communities we serve.

Our service agreements are designed to remove uncertainty. They generally include preventive maintenance, repairs, parts, labour, remote monitoring, and ongoing technical support. Depending on your plan, toner and consumables may also be included—so there are no surprise costs.

Simply take the copier or printer quiz and receive a tailored recommendation and solution from one of our industry experienced account managers..

You can request a quote online, by phone, or through a consultation with one of our specialists.

We offer flexible leasing, financing, and short-term rental solutions to fit your budget and business needs.

In many cases, yes. Trade-ins may be applied toward upgrades or replacements, depending on condition and model.

Installation timelines vary by product and availability, but many standard deployments can be completed within days of approval.

NextGen Automation serves businesses across British Columbia, Alberta, Saskatchewan, and Manitoba.

We work with leading manufacturers, including Canon, Ricoh, Sharp, HP, Lexmark, Kyocera, Toshiba, HP, Riso, Epson, KM and more, ensuring reliable options for every environment.

We accept Visa, Mastercard, Cheque, EFT, Cash and  Money Order.

Payment terms vary by agreement but are clearly outlined in your contract and invoices.

Yes. Billing details can be updated by contacting our billing department directly.

You can reach our billing team by phone or email ar@nxga.ca

Your account number is displayed on invoices and billing statements.

Please mail any payments to the following address: 

NextGen Automation

4809 - 50 Ave 

Lloydminster, SK 

S9V 0P6 

P: (888) 594-9499

We maintain a large inventory in our warehouse, allowing many orders to ship quickly. However, some items may need to be sourced directly from our vendors.
For urgent requests, we recommend calling 1-888-594-9499 so we can explore expedited options. Otherwise, standard delivery timelines can be up to 21 days, depending on availability.

Please don’t dispose of them in the trash. We work with manufacturer-supported recycling programs that make toner recycling simple and environmentally responsible.
To recycle your used cartridges at no cost, visit our Toner Returns page or contact our team for guidance.

If your copier, printer, or office device requires service, you can request support by calling 1-888-594-9499 or by submitting a service request through our online service portal. Our team will route your request to the appropriate local technician as quickly as possible.

Absolutely. Training is included with all new hardware and software installations. Our goal is to ensure your team feels confident using the technology from day one.
If questions come up after installation, we also provide remote training sessions via Microsoft Teams or phone, so you’re never left figuring things out on your own.

Yes. We offer a hardware and lease transition program designed to help businesses upgrade their technology before an existing lease ends. In many cases, we can help you move to newer, more efficient equipment while minimizing the impact of your current agreement. Contact us to review your options and see what’s possible.

Every NextGen customer is assigned a dedicated Account Manager who is based in or familiar with your region. This ensures you receive personalized support from someone who understands your business and local requirements.
If you’re unsure who your Account Manager is, simply call 1-888-594-9499, and our team will connect you with the right person.

Our standard office hours are 8:00 a.m. to 5:00 p.m. MST, Monday through Friday. We are closed on statutory holidays. Outside of these hours, managed clients may still have access to support based on their service agreement.

Your relevent FAQ answer.

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Canon, Sharp, and Lexmark.

Across British Columbia and Alberta.

Delivery and Installations typically occur within a few business days, depending on availability and location.

Yes. We offer trade-in options to upgrade your equipment. Fill out the contact us form on our website, send an email with your details to info@innov8.ca or give us call 1-800-663-3923

Yes. We offer flexible leasing and rental options. Fill out the contact us form on our website, send an email with your details to info@innov8.ca or give us call 1-800-663-3923

Fill out the contact us form on our website, send an email with your details to info@innov8.ca or give us call 1-800-663-3923

Shaking may temporarily redistribute toner, but it’s not a long-term solution and isn’t recommended as a regular practice.

Simply take the copier or printer quiz and receive a tailored recommendation and solution from one of our industry experienced account managers.

Download the PAD or credit card form from our website and send it to accts.rec@innov8.ca or finance@innov8.ca

Innov8 Digital Solutions Inc 809 Finns Road, Kelowna, BC V1X 5B8

Email them to accts.rec@innov8.ca

It’s located at the top right-hand side of your invoice.

Email: accts.rec@innov8.ca Phone: 1-800-663-3923 (Option 3)

Yes. Visit our Payment Options section or contact our billing team.

Net 30 days, unless otherwise stated in our Invoice.

Use the Customer Portal to view/download invoices, make payments, and view your account.

EFT, e-transfer, credit card, Pre-Authorized Debit (PAD), and cheque.

Toner, Parts and Labor (excluding paper and staples).

Over 20 certified technicians across our service areas.

Typically within 4 business hours depending on location and level of priority.

Yes. Certified technicians are available across BC, Alberta, and Ontario.

Email details to service@innov8.ca

Device make and model, EQ# if available, a brief description of the issue, and your contact info.

Monday to Friday, 8:00 AM – 4:30 PM (local time). Emergency service available.

Login to our Customer Portal, Email: service@innov8.ca, or Call us: 1-800-663-3923

Yes, eligible devices can be enrolled. Send us your device details to service@innov8.ca

Yes, our monitoring software automates tasks like meter reading and toner levels, freeing up IT staff for other priorities and streamlining the overall print management process.

Yes, all MPS contracts include toner

Yes, you can access our device monitoring tool, a centralized platform for managing all your print devices, making it easier to track usage, manage costs, and troubleshoot issues.

Yes. Learn more at: Sustainability & Recycling

By optimizing printing practices, reducing waste, and streamlining workflows, MPS can significantly lower overall printing costs by up to 30%.

Managed Print Services (MPS) is a comprehensive approach where we manage and optimize a business’s printing infrastructure and devices. This includes assessing needs, optimizing printing, managing devices, supplying consumables, and offering on-site support and maintenance.

Support requests can be submitted through our ticketing system, by phone, or via email—ensuring fast routing to the right specialist.

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